Frequently Asked Questions

Get quick answers to common questions about BulkPesa

BulkPesa is a secure platform that allows you to send M-Pesa payments to multiple recipients simultaneously. You can upload a CSV file with recipient details, select contacts from your phone, or send to individual recipients. Our system processes all payments automatically and provides real-time status updates.

No, BulkPesa doesn't require registration. You can use the service immediately with just your M-Pesa account. Simply upload your payment list or enter recipient details, and you're ready to go.

To use BulkPesa, you need:

An active Safaricom M-Pesa account
Sufficient balance to cover payments and fees
Recipient phone numbers and amounts
Internet connection

Our pricing is transparent and simple:

Transaction Fee: KES 10 per recipient
Commission: 5% of total amount to recipients

Example: To send KES 1,000 to 10 people:

Amount to recipients: KES 10,000
Transaction fees: KES 100 (10 × KES 10)
Commission: KES 500 (5% of KES 10,000)
Total you pay: KES 10,600

Minimum payment: KES 10 per recipient
Maximum payment: Subject to your M-Pesa daily transaction limits
Maximum recipients: 1,000 per transaction
File size limit: 5MB for CSV uploads

Your M-Pesa account limits also apply. Ensure you have sufficient balance for both the payments and our fees.

Payment processing typically takes:

Validation: Instant (CSV upload and validation)
Collection: 1-2 minutes (STK Push to collect funds)
Distribution: 1-2 minutes (sending to recipients)
Total time: Usually under 5 minutes

Processing times may vary based on M-Pesa system load and network conditions. You'll receive real-time updates throughout the process.

Our system includes automatic retry mechanisms:

Failed payments are automatically retried up to 3 times
You'll see real-time status updates for each payment
Failed payments are clearly marked with error details
You only pay for successful transactions

Common failure reasons include invalid phone numbers, recipient account issues, or network problems. Check our status tracker for detailed information about any failures.

Download our CSV template for the correct format. Your file should have:

Column 1: No. (sequential numbers)
Column 2: Phone Number (0700000000 format)
Column 3: Amount (numbers only, no currency symbol)

Important tips:

Use Kenyan phone number format (0700000000)
Ensure amounts are at least KES 10
Remove any special characters or currency symbols
Save as CSV format (not Excel)

Yes, BulkPesa is built with security as a top priority:

SSL Encryption: All data transmission is encrypted
No PIN Storage: We never store or see your M-Pesa PIN
Secure APIs: Official Safaricom M-Pesa integration
Data Protection: Compliant with Kenya Data Protection Act
Regular Audits: Security assessments and monitoring

We use the same security standards as banks and follow all M-Pesa security requirements. Your financial information is never stored on our servers.

Refund policy depends on the situation:

Successful payments: Generally non-refundable (contact recipients directly)
Service failures: Full refund if our system fails
Partial failures: Refund for failed portions only
User errors: No refund for incorrect recipient details

Refund requests must be made within 30 days. Contact support at +254 750 877 440 for assistance.

BulkPesa works on all modern browsers:

Chrome (recommended)
Firefox
Safari
Edge
Mobile browsers

For the best experience, use the latest version of your browser. Contact selection feature requires a supported mobile browser.

BulkPesa provides comprehensive tracking:

Real-time status: Live updates during processing
Individual tracking: Status for each recipient
Progress indicators: Percentage completion
Receipt numbers: M-Pesa confirmation codes
PDF reports: Downloadable transaction summaries

The status window updates automatically and shows success/failure for each payment with detailed error messages if needed.

Still have questions?

Our support team is here to help you 24/7

Call +254 750 877 440 Email Support

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